FAQs

Ordering online is simple, It should only take a few minutes, but if you have any issues or would prefer to order over the phone, please call our customer service team 08.30-16.30 Monday to Friday. We are not able to take orders via email.

Please apply your discount code during the checkout process. On mobile you will find the discount box above the payment fields. On a desktop computer you will find the discount code box on the same page where you enter your personal details.

Please click on the black live chat icon at the bottom of this website. Alternatively please email athome@thewrightbrothers.co.uk

We are happy to make amendments or cancellations 3 days before your nominated delivery date, in line with our terms & conditions.

Please email athome@thewrightbrothers.co.uk with your order number and any changes.

After 3 days, your order will have already been placed with our suppliers so we are unable to make further changes or accept cancellations.

Our minimum order value is £50. Please note that once your discount code is applied you must have a final basket value of £50+. If your discount is 10% please check out with £56 in your basket. If you are experiencing any other issues with discounts please email us athome@thewrightbrothers.co.uk and we will aim to resolve this.

Yes, on the bag page you will be asked to add a gift message. There's no extra charge for this. We will print this out for you and add to the box for delivery.

We only offer next day delivery on selected items Monday - Friday when ordered by 1pm. These items are clearly labelled with the green speedy van icon.

Only these items can be ordered for next day delivery, please check you don't have any non-next day items in your bag.

Our minimum order value is £50

All orders over £50 qualify for FREE delivery.

Pre 12pm service
available from £5 (weekdays) or £17.50 (Saturday).

We currently deliver across Great Britian via our trusted delivery partners: DPD.

Please note at this time, we do not deliver to Channel Islands, Scottish Highlands & Islands.

Please note that some university accommodation receptions will not accept perishable food deliveries. Due to higher security in these buildings, the DPD driver is unlikely to be able to deliver to the apartment/room front door. Please check with reception before you order and are present to receive the delivery as unfortunately, we cannot be liable for failed deliveries arising from access difficulties at student accommodation buildings.

We deliver 5 days a week from Tuesday – Saturday across Great Britian. We don't deliver on Sunday or Monday.

We offer Next Day Delivery on selected items with orders placed before 1pm on Monday to Friday. We also offer Pre-12 Delivery on orders placed Monday – Saturday at an extra cost.

After 1pm our order turnaround is 2 days (order cut off time is midnight). Please click here for more information on deliveries.

You will receive a notification by DPD of your 1 hour delivery window on the morning of your chosen delivery date. We recommend downloading the free DPD delivery app to receive real-time updates and manage your delivery conveniently. Download the app here.

We don’t currently offer the option of selecting a specific delivery slot/time, (but you can select a pre 12.00 delivery at checkout). You will however receive an email notification on the day of your delivery from DPD with a 1-hour delivery window. Please make sure you can receive your order. You can provide delivery instructions at checkout.

We recommend downloading the free DPD delivery app to receive real-time updates and manage your delivery conveniently. Download the app here.

On the day of delivery you will receive an email to let you know your 1 hour delivery window via DPD. We recommend downloading the free DPD delivery app to receive real-time updates and manage your delivery conveniently. Download the app here.

You will be able to contact DPD directly using the app. However, for any further concerns, you can contact via email athome@thewrightbrothers.co.uk

We recommend downloading the free DPD delivery app to receive real-time updates and manage your delivery conveniently. Download the app here.

However, we advise that someone is in during the delivery hours. DPD can leave your delivery in a safe place (and ideally out of the sunshine) but this is not advised and we will not be held responsible if anything happens to your delivery. Please follow the instructions on your DPD email if you would like to change the location of your delivery.

When you place your order with us, please add any 'delivery instructions' in the box at checkout. You can find this on the first page of the checkout process.

Please check through all the packaging thoroughly as our frozen food pouches often get mistaken
for extra padding and some small or fragile items may be wrapped in brown paper. If you are certain something has been missed, get in touch with customer services and we will check our packing room cameras to see what went wrong. We will be happy to arrange a redelivery or refund for any missing items.

We vacuum pack all our fresh fish making it super convenient for immediate use or transferring to the freezer. If you have chosen any frozen items we will pack with food safe gel packs to keep the contents super cold. This will all be contained in an easily recyclable cardboard box

Deliveries will have a thermally insulated bag and frozen gel packs within the cardboard box to maintain your fish in perfect condition.

Yes, we practice sustainable sourcing. We feel it is our responsibility as a business to help preserve and enhance the health of our oceans and encourage responsible aquaculture, to ensure that future generations will continue to enjoy eating fish and seafood. Read more.

The majority of our fish is sourced via the South West coast through our experienced wholesale team based at Brixham Market. We support local fishermen and pride ourselves on knowing exactly where all our fish comes from, right down to the boat that landed it that day.

We vacuum pack all our fresh fish making it super convenient for immediate use but it can also be transferred to your freezer. Whilst you cannot beat the great taste and texture of really fresh fish, we would recommend freezing if you are not planning on eating it within a few days.

We don't offer our oysters shucked as it would shorten the use by date and make them harder to transport. We sell oyster knives online for shucking your oysters at home. If it's your first time watch this quick 'how to shuck oysters like a pro' video click here.

Yes, your oysters will come packaged in a dozen box which can easily be stored in your fridge. No need to remove them from this.

Please enjoy your Oysters within 3 days of receiving them or up to 12 days from the ‘packed on’ date printed on the box. 

Do not consume oysters that have opened. Oysters must be alive (tightly closed) when shucked and consumed.

After opening the packet, occasionally, some mussels may appear open and assumed dead. However, this is not the case and is quite common with MAP pack live shellfish. Simply just fully submerge the mussels in cold clean tap water for 5-10 minutes after opening and they will soon start to close. Please then drain and discard any broken mussels or mussels that remain open.